Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Oh8 Digital (Pty) Ltd ("Company", "we", "us", or "our") regarding your use of the Crooh field service management platform ("Service", "Platform").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Crooh is a Software-as-a-Service (SaaS) field service management platform that provides:

• Job card management and scheduling
• Client and project management
• Inventory tracking and management
• Time tracking and reporting
• Mobile field technician applications
• Delivery management and tracking
• Equipment lifecycle management
• Reporting and analytics tools

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Responsibility

• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized access
• You must maintain accurate and up-to-date account information
• You may not share your account with others

3.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in prohibited activities.

4. Acceptable Use Policy

4.1 Permitted Use

You may use the Service only for lawful business purposes related to field service management.

4.2 Prohibited Activities

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit malicious code or attempt to gain unauthorized access
• Interfere with or disrupt the Service or servers
• Use the Service to compete with our business
• Reverse engineer, decompile, or disassemble the Service
• Remove or modify any proprietary notices

5. Subscription and Billing

5.1 Subscription Plans

Our Service is offered through various subscription plans with different features and pricing. Current plans and pricing are available on our website.

5.2 Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are in South African Rand (ZAR) unless otherwise specified
• Payment is due immediately upon invoice
• Late payments may result in service suspension
• All fees are non-refundable except as required by law

5.3 Price Changes

We reserve the right to modify subscription fees with 30 days' written notice. Continued use after notice constitutes acceptance of new pricing.

5.4 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds will be provided for partial periods. For more details, see our Refund & Cancellation Policy.

6. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

6.1 Your Data

• You retain ownership of data you input into the Service
• You grant us a license to use your data to provide the Service
• You are responsible for the accuracy and legality of your data
• You must have proper authorization to input third-party data

6.2 Data Security

We implement reasonable security measures to protect your data, but cannot guarantee absolute security. You acknowledge the inherent risks of internet-based services.

7. Intellectual Property

7.1 Our Rights

The Service, including all software, content, trademarks, and intellectual property, is owned by Oh8 Digital (Pty) Ltd and protected by South African and international copyright and trademark laws.

7.2 License Grant

We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

7.3 Feedback

Any feedback, suggestions, or improvements you provide become our property and may be used without compensation.

8. Service Availability

8.1 Uptime

We strive to maintain high service availability but do not guarantee uninterrupted access. Scheduled maintenance will be announced in advance when possible.

8.2 Support

Technical support is provided during business hours (South African Standard Time) via email and our support portal.

8.3 Service Interruptions

The Service may be unavailable due to factors beyond our reasonable control, including but not limited to network or internet failures, third-party provider outages, DDoS attacks, power interruptions, or maintenance. We will use commercially reasonable efforts to restore service promptly, but we do not accept liability for downtime except to the extent required by applicable law.

8.4 Force Majeure

We shall not be liable for any delay or failure to perform resulting from events beyond our reasonable control, including acts of God, strikes, riots, acts of war or terrorism, epidemics, governmental orders, failures of suppliers, or shortages in infrastructure.

9. Limitation of Liability

To the maximum extent permitted by South African law:

• Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
• We are not liable for indirect, incidental, special, or consequential damages
• We are not liable for data loss, business interruption, or lost profits
• You acknowledge that you use the Service at your own risk

Nothing in these Terms excludes or limits liability that cannot be excluded under South African law, including liability for death or personal injury caused by negligence.

10. Indemnification

You agree to indemnify and hold harmless Oh8 Digital (Pty) Ltd from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your data or content submitted to the Service

11. Termination

11.1 Termination by You

You may terminate your account at any time by canceling your subscription through the Service or contacting support.

11.2 Termination by Us

We may terminate or suspend your account immediately for violations of these Terms or other reasonable business reasons.

11.3 Effect of Termination

Upon termination, your access to the Service will cease, and we may delete your data after a reasonable period. You may request data export before termination.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of South Africa, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of South Africa.

12.3 Mediation

Before pursuing legal action, parties agree to attempt resolution through good faith negotiation and, if necessary, mediation.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Oh8 Digital (Pty) Ltd.

13.2 Modifications

We may modify these Terms at any time. Material changes will be communicated via email or through the Service. Continued use constitutes acceptance of modified Terms.

13.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

13.4 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

13.5 Assignment

You may not assign these Terms without our written consent. We may assign these Terms without restriction.

14. Contact Information